Return Policy
At KIPTVStore.com, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return policy to ensure a smooth and hassle-free experience. Please read the following guidelines carefully before initiating a return:
30-Day Return Window:
You may return most products within 30 days from the date of delivery for a refund or exchange. To be eligible for a return, the item must be in its original condition, including all accessories, manuals, and packaging materials.
Return Eligibility:
To ensure your return is eligible for a refund or exchange, please adhere to the following guidelines:
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Product Condition: The item must be in new, unused condition, free from any signs of wear or damage. It should be in its original packaging with all tags and protective seals intact.
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Return Authorization: Before returning an item, you must obtain a Return Merchandise Authorization (RMA) number from our customer support team. Unauthorized returns may not be accepted.
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Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
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Return Packaging: Please ensure that the item is securely packaged to prevent damage during transit. We are not responsible for items damaged in return shipping due to improper packaging.
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Non-Returnable Items: Certain items are non-returnable, including but not limited to software, downloadable products, gift cards, and items marked as final sale or clearance.
Return Process:
To initiate a return, please follow these steps:
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Contact Customer Support: Reach out to our customer support team through the Contact Us page or by email or phone. Provide your order number, item details, and reason for the return. Our team will guide you through the return process and issue an RMA number if your return is eligible.
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Prepare the Return: Pack the item securely in its original packaging, including all accessories and manuals. Attach the RMA number visibly on the package. Include a copy of the original invoice or packing slip.
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Ship the Return: Arrange for the shipment of the return package to the address provided by our customer support team. Use a trackable shipping service and retain the shipping receipt and tracking number for your records.
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Processing the Return: Once we receive your return, our team will inspect the item for eligibility and condition. If approved, we will process your refund or exchange according to your request. Refunds will be issued to the original payment method used for the purchase.
Please note:
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Refunds may take up to 7-10 business days to reflect in your account, depending on your financial institution.
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If your return is not eligible for a refund or exchange, we will notify you and provide options for returning the item to you.
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In cases of defective or incorrect items received, please contact our customer support team immediately for assistance.
For further assistance or inquiries regarding our return policy, please contact our customer support team. We are here to help and ensure your satisfaction with your shopping experience at KIPTVStore.com.